Operations Manager

Job description

Who are we?

Mr Jeff (www.mrjeffapp.com) is a Valencia based start-up, that is revolutionizing the laundry and dry-cleaning world. We’re an agile team full of passionate and committed professionals, dedicated to finding the best way for people to have their laundry done all over the world.

Mr Jeff’s mobile app and online platform connects customers with local laundry services, allowing them to to sit back, relax and enjoy their day!

We’re looking for passionate people who are ready to change things!


Are you the one?

We are looking for a highly motivated and hands on Operations Manager to join us at our headquarters in Valencia. You need to enjoy working in a fast-paced, dynamic environment and be ready to define and create operational processes in a newly established team. The Operations Manager will be responsible for the operational performance of a new vertical internationally.

You will have an entrepreneurial mindset and will play a key role in driving Mr Jeff’s global business strategy forward. You will work closely with our New Verticals Team and our Partners Team, evaluating and creating processes and operations, to turn strategic vision into action.

So, if you have the perfect mix of Strategy, Planning and Analytics... read on!

What will you do? Role highlights.

Identify opportunities for improvement and create assertive action plans to implement

Measure the effectiveness of the solutions proposed and be able to back them up with data-based arguments

Report on the quality, efficiency and effectiveness of the Vertical, to all levels of the business

Detect best practices, continually searching for innovative products and processes

Implement Mr Jeff’s standard processes and ensure franchisees are following our guidelines

Work with cross-functional teams to develop projects that make a high impact on business performance

Skills & Knowledge

A track record of at least three years’ experience in managing operations in a fast-paced, growing business: creating and structuring new teams, processes and products

Strong communication skills and capacity for teamwork, comfortable working with internal teams and external stakeholders

Highly analytical and able to work with complex datasets to generate and present insights

Results and execution oriented, fully committed to achieving specified goals

Proven flexibility and capacity to manage parallel commitments and demands

Highly organised and able to structure plans and solutions that enhance growth

Bachelor's degree in business-related subject (Business, Economy, Engineering etc)

Must be fluent in English

Our Values

We are proud of our dynamic, diverse working environment and our team is made up of many different nationalities, cultures and backgrounds. What we all have in common at Mr Jeff are the four values behind everything we do:

One Team

No matter your role at Mr Jeff we are all part of one team, striving for common goals and working together to achieve them.

All In

We all share the same passion and commitment. We don’t do things by halves - it’s all or nothing!

Zero Bullshit

We are transparent in the way we communicate with each other and with our partners. We take ownership, do what we promise, and we don’t make excuses.

Never Enough

We are extremely ambitious and never satisfied with the status quo. Together we are revolutionising the laundry sector and for us that’s only the beginning…...the sky’s the limit!

What’s in it for you?

  • A competitive salary package
  • Live and work in sunny Valencia. Leave your suit behind! Were a t-shirt and Vans kind of working place ;)
  • Great culture and working atmosphere, we’re a young, upbeat and international work environment