Partner Success Romania

Job description

Who are we?

 

Mr Jeff (www.mrjeffapp.com) is a Valencia-based tech start-up that is revolutionising the world of online laundry. We have more than 1000 franchises across South America and Spain, recently launching our services in South East Asia. We are a passionate and dynamic team of more than 300 committed professionals, looking for the best way give our customers more free time, and of course: to offer the best online laundry service in the world! 

 

Mr Jeff customers can contact our hubs via our app and website, freeing them from the hassle of daily washing, drying and ironing. We will will make sure that your clothes are delivered to your door as pristine as the day you bought them.  So sit back, relax and enjoy your day! 

Are you the one?

We are looking for a highly motivated and Partner Success in our headquarters in Valencia. You need to enjoy working in a fast-paced, dynamic environment and truly understand Mr Jeff’s core business in order to support and deliver a first class service to our partners.

We’re looking for a problem solver. Someone who will learn and understand perfectly how Mr. Jeffs hubs work, and help our partners with any issue they may have along the way. That means making our partners feel like one of us, supporting and working with them shoulder to shoulder in order to achieve top results.

The ideal candidate will take care of our Partners as they were one of us. Supporting them and advising them with anything they need.  


Do you think you have what it takes? Read on!

Requirements

What will you do?  Role highlights

  • Learn & understand everything about Mr Jeff hubs business in order to support our Partners.
  • Be responsible for helping our Partners grow and be successful.
  • Ensure all of our Partners issues are heard and solved in a daily/weekly manner.
  • Report to the “Partners Manager”.
  • Travel once a month, to support our hubs and partners.
  • Make sure that all our partners are well informed  and aligned with Mr Jeff’s latest strategy and business updates.
  • Work along with our Partners ensuring all their requests are being taken into account. Do you have experience in any of these markets? ;)


What’s in it for you? 

  • An awesome working environment 

  • Leave your suit behind and get comfortable in your new office! 

  • A key position in an exciting, high growth start up 

  • A young and promising team that is dynamic, ambitious and values your opinions and ideas 

  • Training and monthly events 

  • Fresh fruit to boost your vitamin intake!

  • In house English classes

  • Free laundry subscription 

  • Short working Fridays!

  • Quarterly team building activities and much more!