Social Media Customer Service

Job description

Are you the one? 


We are looking for a qualified Social Media Customer Service to join our team. If you have experienced in social media and customer care we would like to meet you.


Our ideal candidate has exceptional oral and written communication skills and is able to develop engaging content. You should be a ‘people person’ with great customer service skills and the ability to moderate online and offline conversations with our community.


Ultimately, you should be able to act as the face and voice of our brand and manage all community communications.


The Social Media Customer Service is responsible for responding to Facebook, Instagram and Twitter social media messages for Mr Jeff App and performing other duties as assigned.


We are looking for a team player who is ready to jump in! If you think you have what it takes & you have just the perfect mix of written skills, customer service and developing content... Read on!

Requirements

What will you do? Role highlights


  • Resolve customers’ issues

  • Respond to comments and customer queries in a timely manner

  • Monitor and report on feedback and online reviews

  • Monitor and report on feedback.

  • Coordinate with Customer support and Social media team to ensure brand consistency

  • Liaise with Marketing department to stay updated on new products.

  • Build relationships with customers, potential customers, industry professionals and journalists

Skills & Knowledge

  • Proven work experience as a community manager

  • Experience launching community initiatives 

  • Ability to identify and track relevant community metrics (e.g. repeat attendance at events)

  • Excellent verbal communication skills

  • Excellent writing skills

  • Hands on experience with social media management for brands

  • We will not move forward with candidates without at least a C1 level of English

  • No avanzaremos con candidatos sin al menos un nivel C1 de español

What’s in it for you?

  • A competitive salary package.

  • Live and work in sunny Valencia. Leave your suit behind! We’re a t-shirt & Vans kind of working place ;)

  • Great culture & working atmosphere, we’re a young, upbeat and international work environment.

  • Daily fresh fruit.

  • Cool events, meetups & Teambuildings.

  • Free english classes for all employees.

  • Short working Fridays and much more!