Support (Spanish, Filipino, Portuguese)

Job description


Who are we? Mr Jeff (www.mrjeffapp.com) is a Valencia based start-up, that is revolutionizing the laundry & dry-cleaning world. We’re a agile team full of passionate & committed professionals, who are building the best way for people to have their laundry done all over the world. Mr Jeff’s mobile app & online platform, connects customers with local laundry services, freeing them from the hassle of doing their daily laundry. Lay back, relax and enjoy your day, Mr Jeff will make sure your clothes are delivered to your door as fresh & clean as the first day! We’re looking for passionate people who are ready to change things!

Are you the one?

We are looking for a highly motivated Customer Support based in our headquarters in Valencia. You need to enjoy working in a fast-paced, dynamic environment and be very result-oriented.

We’re looking for an analytic and experienced professional, experienced in customer support. 


Do you think you have what it takes? Read on!

Requirements

What will you do?  Role highlights

  • Maintaining a positive, empathetic and professional attitude toward customers at all times.

  • Communicating with customers through various channels.

  • Resolve product or service problems by clarifying the customer’s complaint, determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution

  • Wide knowledge of our service so that you can answer questions.

  • Keeping records of customer interactions, transactions, comments and complaints.

  • Communicating and coordinating with colleagues as necessary.

  • Providing feedback on the efficiency of the customer service process.

Skills & Knowledge

  • Strong client-facing and communication skills

  • Advanced troubleshooting and multi-tasking skills

  • Customer service orientation

  • Native level of any of the following languages: Spanish, Portuguese, Filipino

* EU work permit is a must

What’s in it for you?

- Competitive salary package.

- Live and work in sunny Valencia. Leave your suit behind!

- Great culture &  working atmosphere, we’re a young, upbeat and international work environment.

- Cool events, meetups & teambuildings.