Tech Support Engineer

Job description

Who are we? Mr Jeff (www.mrjeffapp.com) is a Valencia based start-up, that is revolutionizing the laundry & dry-cleaning world. We’re a agile team full of passionate & committed professionals, who are building the best way for people to have their laundry done all over the world. Mr Jeff’s mobile app & online platform, connects customers with local laundry services, freeing them from the hassle of doing their daily laundry. Lay back, relax and enjoy your day, Mr Jeff will make sure your clothes are delivered to your door as fresh & clean as the first day! We’re looking for passionate people who are ready to change things!


Are you the one?

We are looking for a highly motivated Tech Support Engineer based in our headquarters in Valencia. You need to enjoy working in a fast-paced, dynamic environment and be very result-oriented.

We’re looking for Tech Support Engineer will be responsible for utilizing his/her skills to provide assistance to the other teams in resolving technical problems that cover a multitude of technical disciplines.

The Tech Support Engineer must have an excellent understanding of computers and how systems works and a demonstrated willingness to learn and apply new technology.

They must possess superior technical aptitude, written and oral communications skills and the ability to deal effectively with people in a wide variety of situations.

Additionally they must possess strong analytical skills with demonstrated problem solving ability and of course the ability to operate in extreme high pressure situations.

Do you think you have what it takes? Read on!

Requirements

What will you do?  Role highlights

  • Working across the different departments finding resources to successfully triage and solve MrJeff  tech support tickets

  • Providing responsive and exceptional support to all the tech doubs ot the others departments

  • Technical Supporting MrJeff teams via email, ticket tools, and chat

  • Analize client feedback and internal feedback and participating in product issue resolutions and product enhancement efforts

  • Assisting and guiding customer support requests to completion

Tech Support Engineer skills:

  • Go-getter: You're eager, resourceful, and put your problem solving skills to the test

  • Tech Savvy: You utilize the latest tools to make your work as efficient as possible. You have a natural curiosity for the tech industry, and want to be part of a high energy and passionate team about to make history

  • Quick: Energetic is your baseline and you're a fast learner. You love to figure out puzzles and take pride in your work

  • Owner: You take control of escalated customer issues from front line support staff and see problems through to resolution and be able to work independently.

  • Team Player: You strive for greatness, and know that teamwork is the way to get there. You're a natural leader, and see yourself growing as our team expands

Extra points :

  • Bachelor's Degree, degree in progress, or relevant experience in a field related to technology

  • Fundamental understanding of web technologies

  • BBDD Managment

  • Experience with systems and network monitoring tools

What’s in it for you?

  •  A place in a high-growth startup. Leave your suit behind, we’re a t-shirt & Vans kind of working place ;) 
  • Great culture &  working atmosphere, we’re a young, upbeat and international work environment.
  • Cool events, meetups & Teambuildings.
  • Daily fresh fruit.
  • Short working Fridays and much more!